Senior Process Analyst (Flow Engineering)

QUALIFICATIONS • 7+ years of experience as a Process Analyst, Business Analyst, or in a related operational improvement role, including experience leading initiatives end-to-end. • Proven track record leading process improvement initiatives from discovery through implementation and adoption. • Strong analytical, critical thinking, and problem-solving abilities, with experience translating complex findings into clear business recommendations. • Advanced experience with process mapping and workflow design tools such as Visio, Lucidchart, or similar platforms. • Advanced proficiency with Microsoft Excel. • Excellent verbal, written, and executive-level communication skills. • Ability to work independently, lead cross-functional teams, and manage multiple senior stakeholders in fast-paced environments. • Advanced English proficiency, written and spoken, required for daily collaboration with U.S.-based teams and client-facing engagements. • Valid passport and up-to-date travel documentation for the United States, as occasional international travel may be required depending on client and project needs.

KEY RESPONSIBILITIES • Lead the analysis of current business processes, workflows, and operational procedures to identify inefficiencies and high-impact improvement opportunities. • Own the development and governance of process documentation, including process maps, value stream maps, outcome and dependency mapping, workflows, and standard operating procedures (SOPs). • Partner directly with senior business stakeholders and cross-functional teams to shape requirements and resolve complex operational challenges. • Lead data analysis efforts to support process optimization and continuous improvement initiatives at scale. • Design, prioritize, and drive the implementation of process improvement projects aligned with organizational goals and business objectives. • Define and monitor KPIs and operational metrics to evaluate the effectiveness of implemented changes and guide course corrections. • Facilitate executive-level process discussions, workshops, and collaboration sessions with stakeholders and teams. • Lead training and change management efforts to support user and team adoption of new processes and procedures. • Prepare and present findings, recommendations, and business cases directly to leadership. • Drive operational excellence initiatives and set the standard for process standardization across the organization. • Mentor and guide junior process analysts on methodology, tools, and best practices.

PREFERRED SKILLS • Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field. • Experience with reporting and visualization tools such as Power BI. • Deep expertise in Flow Engineering methodologies or concepts. • Lean Six Sigma (Green Belt, Black Belt) or equivalent process improvement certification. • Experience mentoring or leading junior analysts on process improvement projects.