QA & Support Engineer

Experience and Skills • Mid-level experience with 3+ years in QA automation, support engineering, or a combined technical role for B2B SaaS products. • C1 English level or higher, with strong written and verbal communication skills for direct customer interaction. • Hands-on experience building automated test suites with modern frameworks such as Playwright, Cypress, or Selenium, including API-level testing. • Proficiency in SQL for inspecting databases and investigating customer data discrepancies. • Experience integrating automated test suites into CI/CD pipelines and analyzing run results. • Demonstrated ability to triage user issues, isolate edge cases, and write actionable bug reports for engineering. • Routine experience utilizing AI coding assistants to accelerate test creation and troubleshooting. • Full-time availability during US Eastern business hours. • Hands-on experience with API Testing, Technical Support, Bug Tracking. Skills • Playwright • Cypress • Selenium • API Testing • SQL • CI/CD • QA Automation • Technical Support • Bug Tracking • automation

Key Responsibilities • Architect, write, and maintain automated end-to-end regression test suites covering UI, API, and data flows. • Integrate test suites into build and deployment pipelines to ensure automated verification on every release. • Manage the first-line technical support queue during US Eastern hours, diagnosing and resolving customer inquiries directly. • Triage incoming support requests, investigate root causes using SQL and system logs, and escalate bugs with reproducible steps. • Keep customers informed throughout issue resolution and confirm fixes once deployed. • Document recurring customer issues and convert known edge cases into automated regression test cases.

Nice to Have • Postman • SaaS Operations • Property Management Software