Onboarding Implementation Manager

Required Qualifications • 2+ years of experience in onboarding, implementation, or project coordination — ideally in a B2B SaaS or software integration environment • Strong organizational skills; comfortable owning multiple concurrent onboarding projects with different timelines • Ability to translate technical/setup detail into clear, customer-facing communication • Comfortable working directly with third-party partners and vendors on integration setup • Excellent written and verbal communication skills • A bias toward proactive follow-up — you don't let onboarding stall waiting on someone else

Key Responsibilities Onboarding Execution • Own the onboarding process from contract signed through go-live, including timelines, task tracking, and follow-up with Customer Success and Stakeholders. • Join the Customer Success Manager on the initial kickoff call with every new customer, then take the lead on day-to-day setup through go-live • Gather required dealer information and coordinate directly with partners to keep onboarding on track • Ensure a clean, documented handoff to Customer Success at go-live, with full context on setup, open items, and account health Integration & Technical Setup • Configure and launch our full suite of products and integrations spanning web, data, financial, compliance, and AI-driven tools • Work directly with third-party partners and vendors to complete integration setup • Troubleshoot setup issues as they arise, looping in product or engineering when needed Cross-Functional Collaboration • Partner with Customer Success to ensure smooth handoffs and consistent customer communication • Loop in product, support, and partner contacts as needed to keep onboarding moving without stalling • Share onboarding feedback with the Product team to advocate for a smoother setup experience Training & Enablement • Attend the onboarding session and conduct product training sessions that get new customers to first go live quickly • Train new users on configured tools so they're productive from day one

Preferred Qualifications • Familiarity with dealer/dealership operations or automotive industry software • Experience with CRM or DMS integrations • Hubspot Experience • Prior experience in a role that bridged sales handoff and account management • Basic understanding of APIs, Excel, analytics, databases, web technologies, and no-code automation tools like Zapier/Make