Java Developer

Required Skills & Qualifications We are looking for a skilled engineer who can confidently own both production support and hands-on development. In this role, you will balance day-to-day ticket resolution with meaningful contributions to application improvements, while maintaining clear communication and high-quality technical documentation. What we expect you to bring: • Experience in enterprise application support and troubleshooting in production environments. • Familiarity with ticketing and engineering workflows, specifically SNOW and Azure DevOps (preferred). • Strong documentation habits and communication skills to keep knowledge current and align with stakeholders during incidents. • Ability to manage multiple support channels simultaneously (Phone, Email, Microsoft Teams, and Azure DevOps). • Solid development experience in Java technologies and exposure to Angular (Angular is a plus). • Ability to balance support responsibilities with development/project commitments without losing quality or responsiveness. • Exposure to AI-assisted development or participation in migration/modernization efforts is an advantage. How you work with others (soft skills): • Ownership mindset: you drive issues to resolution and keep stakeholders informed. • Structured problem-solving: you can triage, investigate, and document outcomes clearly. • Collaboration: you partner with cross-functional teams during incidents and delivery. • Reliability: you handle critical support situations with professionalism and urgency.

Key Responsibilities Application Support • Manage and resolve production support tickets (primarily P3 and P4) covering 2025–2026. • Work incident-related tasks by collaborating on investigation and resolution to restore service quickly. • Log and document all support activities in SNOW and Azure DevOps to maintain a high-quality knowledge base. • Participate in incident management activities and ensure timely resolution. • Provide extended support beyond standard hours when active incidents require it. • Handle non-urgent requests received via Phone, Email, Microsoft Teams, and Azure DevOps. Development & Project Work • Contribute to application development and enhancement tasks when not assigned to support tickets. • Support migration, modernization, or project-based initiatives as needed by the delivery roadmap. • Collaborate with cross-functional teams to deliver project milestones efficiently and reliably. Work Schedule • Support model: 8x5 (8 hours/day, 5 days/week). • Primary working hours: 7:00 AM – 3:00 PM CST. • Flexibility required to extend hours during active incidents or critical support situations.

Desirable • Experience using incident management practices and coordinating resolution steps under time pressure. • Hands-on participation in application migration, modernization, or other project-based transformations. • Comfort contributing to development work alongside support responsibilities (switching contexts without quality loss). • Familiarity with AI-assisted development approaches or tooling that improves engineering productivity and consistency. • Angular experience beyond basic usage (preferred).