Dispatcher

Qualifications and requirements • Strong spoken and written English is required • Clear and professional phone communication • Previous experience in dispatching, customer service, sales, or appointment scheduling • Organized, responsible, and comfortable handling several tasks at once • Reliable computer, high-speed internet, headset, and quiet workspace • Ability to work during California business hours (Pacific Time) • Experience working with a U.S. service company is preferred • Experience with CRM, scheduling software, Yelp, Thumbtack, or Google leads is a plus

Job functions • Answer incoming calls, text messages, and customer inquiries in English • Ask customers the right questions and collect job details, photos, and addresses • Schedule appointments and coordinate electricians’ daily routes • Follow up with new leads, estimates, and previous customers • Confirm appointments and notify customers about schedule changes • Update customer information, job notes, and appointment status • Communicate with electricians throughout the workday • Help turn incoming leads into booked appointments • Request customer reviews and follow up after completed jobs • Perform basic administrative and customer service tasks

Desirable skills • Sales and lead-conversion experience • Dispatching or appointment-scheduling experience • Experience with U.S. home-service companies • Familiarity with CRM and scheduling software • Basic understanding of electrical, construction, or home-service terminology • Experience with Yelp, Thumbtack, Google Local Services, or similar platforms • Ability to handle difficult customers professionally • Strong problem-solving and multitasking skills • Spanish is welcome, but excellent English is essential